VELACICA Shipping Policy
Effective Date: [08/10/2026]
Order Processing
Orders are processed after payment authorization and order verification.
Processing times and available shipping methods may vary based on destination, inventory availability, order volume, and fulfillment location.
Where a specific estimated shipping or delivery period is provided at checkout or in your order confirmation, that estimate will apply to your order.
Delivery Estimates
Delivery times are estimates unless expressly identified as guaranteed.
Carrier delays, customs processing, weather events, holidays, incorrect addresses, and other circumstances outside our reasonable control may affect delivery.
Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address.
Please contact us immediately if you notice an error.
Once an order has entered fulfillment or has been transferred to a carrier, we may not be able to modify or redirect it.
Lost or Damaged Packages
If tracking indicates a delivery problem or your parcel arrives damaged, contact [support@velacica.com] with your order number and relevant documentation.
We will review the shipment and determine the appropriate next step.
Shipping Delays
If we cannot ship an order within a timeframe required by applicable law or within a shipping period we expressly promised, we will provide the options required by applicable consumer-protection law.
For U.S. internet sales, FTC rules require appropriate notice and refund procedures when sellers cannot meet promised shipment dates.
International Orders
International customers are responsible for any applicable import duties, customs charges, VAT, taxes, or governmental fees unless checkout expressly states that such fees are included.
Products may also be subject to destination-country restrictions.