VELACICA Return & Refund Policy
Effective Date: [08/10/2026]
We want every VELACICA order to arrive correctly and in good condition.
30-Day Return Window
You may request a return within 30 days after delivery.
To qualify for a change-of-mind return, the product must be:
- unopened;
- unused;
- in its original sealed packaging; and
- in resalable condition.
Proof of purchase may be required.
Oral-Care Hygiene Products
For hygiene and consumer-safety reasons, opened, unsealed, partially used, or used whitening strips are not eligible for change-of-mind returns.
This restriction does not affect your rights concerning products that arrive damaged, defective, incorrect, or otherwise fail to comply with applicable consumer law.
Damaged, Defective, or Incorrect Orders
If your order arrives:
- damaged;
- defective;
- missing products; or
- different from what you ordered,
contact us at [support@velacica.com] as soon as reasonably possible.
Please include your order number and, where appropriate, photographs showing the issue.
After verification, we may provide an appropriate replacement, refund, or other remedy.
Promotional Bundles
Products purchased through bundle pricing, Buy X/Get Y offers, or free-item promotions are treated as one promotional transaction.
To receive a full promotional refund, you may be required to return all unopened products received as part of that promotion, including any free units.
If some products are retained, the refund may be adjusted to reflect the normal or promotional value of the retained items.
Return Shipping
Unless the return results from our error, a defective product, or applicable law requires otherwise, the customer is responsible for return shipping costs.
Original shipping fees are generally non-refundable for voluntary returns.
Refund Processing
Approved refunds will be issued to the original payment method.
After we approve a refund, your financial institution may require additional processing time before the credit appears.
How to Start a Return
Email:
[support@velacica.com]
with:
- your name;
- order number;
- reason for the return; and
- photographs if the product is damaged or defective.
Do not return products without first receiving return instructions.